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Page 2 about
Our Conditional
Live Delivery Warranty
      
This page contains more information about our Warranty and acclimating fish. Click here to go back to the first page in this discussion.    
 
 
 

We've received a few emails that say the methods that we recommend for acclimating fish are not the same as what they've been told elsewhere.

 
 
 
 
1. We have tested ...
our methods of acclimating fish many times under many varying conditions, and they work. We have discussed them with other leading fish professionals, and these methods have the widest agreement. Finally we have made many calculations to check and be sure there are good scientific reasons to be confident in these methods.
 
   

Elsewhere we have read the following criticism of these recommendations, "You should never put any water from the shipping bag into your aquarium, because the shipping water contains pathogens and lots of ammonia."
 
Yes, the shipping water will contain pathogens and ammonia. But there will be more of both in and on the bodies of the fish than there will be in the small amount of shipping water poured into the aquarium.

For example suppose the fish are small, and all but one ounce of the shipping water is discarded before the fish and the one ounce of shipping water are poured into a 10-gallon aquarium.

The dilution ratio is 1 oz./10-gallons = 1 oz./40 quarts = 1 oz./80 pints = 1 oz./1520 oz. < 0.0007. If the 1 oz. of water in the bag had 10 ppm. of ammonia, it would be diluted to < 0.007 ppm. and an increase of this amount is insignificant. So if the water were safe before you added the new fish plus one ounce of water with 10 ppm. of ammonia, it will remain safe.

If you put 12 fish in the same aquarium each with 1 oz. of shipping water containing 10 ppm ammonia, there would be an increase of 12 x 0.007 = 0.084 ppm, and this again is an insignificant increase. If the fish were much larger and there was, say, five times more shipping water poured into your aquarium, we presume the aquarium would be at least five times bigger, and dilution would be about the same, and again the concentration of ammonia would be changed by an insignificant amount.

The point here is not to be argumentative. But to do the calculations and confirm what we know from experience, that pouring a few ounces of shipping water into an aquarium won't significantly increase the amount of ammonia and be the cause of problems.

You could remove more of the shipping water by pouring it through a net to remove the fish. But fish are often harmed more by the net than they are by a very small amount of ammonia from the shipping bag that will be quickly removed by an active biological filter.

Another alternative is to cut off the top of the fish bag, then pinch the opening with your hand, invert the bag, allow most of the water to drain out of the bag into a bucket, then pour the fish from the bag into the aquarium. This is a slightly better method, and I have frequently used this method, but it requires more skill, and is a negligible improvement.

 
 
 
 

2. Quarantine?
Should You Quarantine New Fish? Very rarely new fish carry diseases that cause problems to the fish already living in an aquarium. We believe that most such cases are a coincidence.

But if you are concerned that the new fish may carry a disease and that disease may be dangerous to the fish you already have, then you should have a separate aquarium to quarantine the new fish. This is your choice.

We think a quarantine is unnecessary, when you get fish from us. But we do not assume responsibility for the other fish that you already own or for any other consequential damages you may incur.

 
 
 
 

Customer Comments

   
First let me applaud your excelent service. Your employees are very kind and very courteous, and they offer wonderful insight and are a pleasure to talk to. Your shipping of the fish was excellent, very prompt, and obviously a very high attention to detail was given. Overall I consider your company to be by far the best aquarium supplier there is. I will continue to purchase fish from you for a long time.
 
Everything was perfect. But one of our fish, specifically a Zig Zag Eel does not seem to be doing so well. When we first released him/her into the tank, he immediately swam to the bottom, and is still resting there at this moment. I believe this may occur because of the traumatic journey they have just made, and i was just wondering if there is anything to do? Also, should i feed my fish the day i get them, or should i wait a day? My zig zag eel also looks to be alot paler than any other fish, and his stripes are not very bold looking. Is there anything i can do to ensure my fishes happiness and health?
 
Thanks a bunch
Oliver H.
 
 
 
 
 
Reply. Hello Oliver, Thank you for your complimentary comments and for your detailed account of the condition of the Zig Zag Eel, which should not be pale.

Click here and re-read the page about receiving fish, where you may find a useful hint that will help your Zig Zag. For example, it will help, if you temporarily increase the temperature of the water in your aquarium to about 82 degrees F., but not above 84 degrees. Be sure your gravel is clean, and change about 20% of the water each day, but not more than 20%.

Also keep the lights dim or off and rely on the room lights to light the aquarium, until the Zig Zag recovers from the trip.

Your Zig Zag does not have to eat for a few days, but it will soon need some live food like Black Worms and/or small Ghost Shrimp. Click here for more information about Spiny Eels, including the Zig Zag Eel.

We would like you to send us a reply to this email and keep us posted about the Eel's condition. If at any time you conclude that you are not satisfied with any fish you've gotten from us then please just tell us so, and we will make an adjustment. Click here to read about that.

Thanks again for your friendly email telling us about the fish you received from us.

 
 
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