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Our Warranty
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This page describes our Live Delivery Warranty for Tropical Fish, Goldfish, and other items. The ideas and methods presented on
this page are simple, but the explanations are rather long, because we've tried to include all the details.
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If any of the fish
that you order from us are delivered Dead on Arrival (D.O.A.), we will replace them provided you do all eight of the steps listed below and subject to the
limitations of our liability. Click here now for more information about the limitations of our liability.
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We believe the steps listed below are reasonable and in your best interest to ensure that the fish we ship to you will successfully acclimate
to your aquarium.
After receiving your order, we'll send you an email acknowledging your order and giving you the date and approximate time of arrival of your order.
You should be available promptly at that time to receive and acclimate your fish. Here are the steps.
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1. Clean Your
Fish's New Home.
the day before your fish are scheduled to arrive from us. Click here
to open a new window with information about how to Clean Your Fish's Home. After you finish reading, close that window to return here.
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2. Remove 20% of the Water.
from your fish's home and replace it with Fresh Safe Water. Click here
for more about Fresh Safe Water.
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If you have a fish bowl, remove and replace 20% of its water with bottled drinking water once a day for at least 3 days before
your new fish arrive. |
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If you have an aquarium or pond, remove and replace 20% of the water with tap water from the faucet once a day for 3 days before your new fish
arrive. |
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The water in
the aquariums in our
facility is very fresh. We replace 5% to 10% of the water in each aquarium each day. Here is a test that you can perform that may help you. Get
two clear drinking glasses. Fill one glass with bottled drinking water or with water from your faucet. This water should be clear and colorless.
Fill the other glass with some
of the water your fish are living in. Compare the color of water in the two drinking glasses. If the fish's water is discolored tan,
or yellow, or green, or gray or any visible color, then you should change continue to change 20% of the water each day, until your fish's water looks like fresh water. Click here
for more about the color of your water.
Coloration in your fish's water is a sure sign the water is old, stale, harmful to your fish, and you need to change some water every day until your fish's water
is as clear and as colorless as your drinking water. Click here for information about changing water in your fish's home. |
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3. Clean your Gravel.
We recommend no more than 1/4 inch of gravel. If you have a fish bowl gently stir the gravel before you remove
the old water and replace it with new bottled water. If you have an aquarium, use a gravel washer to clean your gravel. Click here
for more about Gravel Washers.
If you have a pond, be sure the bottom of your pond is clean and free of debris. Click here
for more about to clean your pond.
If you have thick gravel more than 1/4" deep, you may not be able to clean it in one day. You should not remove more than 20% of the water from your aquarium
in one day. If you've removed 20% of the water and your gravel's still not clean, stop and resume gravel washing the following day.
Sometimes, when the gravel is very dirty, it takes several days of gravel washing to clean the gravel. That's why we strongly recommend a maximum of 1/4" of
gravel. Most fish
do not need any
gravel, and most
fish
professionals
keep their fish
in aquariums
without gravel.
Which does not
cause stress to
most fish
species.
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4. Aquarium Filtration
If your fish live in an aquarium, it must have an external power filter with a BIO-Wheel or our warranty is invalid. Not
an undergravel filter, not just an air stone or bubble wand, but an exterior power filter hanging on the back of your aquarium.
We say this
because
BIO-Wheel
Filters are by
far the best
filters for
almost all sizes
and types of
aquarium fish. Click here
for more about Aquarium Filters.
Check your filter, make sure it's pumping properly, and scrub it with a sponge if it's dirty. Replace the filter's pad if it's dirty. Fish do best in
an aquarium with a BIO-Wheel. If your filter has a BIO-Wheel, make sure it's rotating.
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5. Aquarium Heater
If you order warm water fish from us, your aquarium must have an aquarium heater and a thermometer. Adjust your
aquarium heater to the proper temperature range. Click here for more information about Aquarium Heaters and Thermometers. |
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We love the fish we ship, and we can't help worrying about them. So part of your agreement with us is ...
(1) You must be at there to accept the package and sign for it at the time that it's delivered to the address you've given to us.
If you're not there, and something goes wrong, we will hold you responsible ... which makes sense.
(2) If the package is delayed or damaged, which very rarely happens, you must still accept the package.
If something goes wrong, the fish usually survive, but they'll be in great danger, if you refuse to accept the package.
(3) If the package is damaged, make a note on the receipt and ask for a copy or a note to document the damage.
We will be very generous in compensating you, and of course we regret any such inconvenience to you, but it is worse for the fish !! So ...
(4) Be sure you read our notification about your shipment, be sure you are there to take delivery, and be sure to accept the package. Then immediately notify us, if there's a problem.
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6. Delivery
You must be available to receive the shipment from us, when it's delivered. Acclimate the fish
using the following procedure even if the fish appear to be dead. |
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7. How
to Unbag
the Fish
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Cut the top off of bag with a pair of scissors. |
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Pour almost all of the water from the bag into a clean bucket, but leave the fish in the bag. |
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Then pour the fish and the remaining small amount of water into your fish's new home. |
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Do not float the bag.
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Do not slowly add your water to the bag. |
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Do not aerate the water in the bag. |
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It should not shock the new fish if the temperature or chemistry of the water in the bag is different from the water in their new home, provided you have cleaned
your aquarium, washed the gravel, and added fresh water on the previous day as described in the previous paragraphs.
Additional hints for acclimating fish.
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Feed your established fish just before you add the new fish. Well fed fish are less aggressive than hungry fish. Feeding your fish will
lessen the amount of stress on the new fish.
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Move the ornaments
around in your aquarium so the landscape looks different to your established fish, and they will not be so eager to defend
their old territories. This will lessen the stress on the new fish and give them a more equal opportunity in your aquarium.
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Open the box
containing the new fish in dimmed light. The fish have been shipped in complete darkness. Bright lights will greatly increase
the level of stress.
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Turn the lights off
in your aquarium for 12 to 24 hours, after you've added new fish to allow the new fish to rest and recover from the trip.
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Treat all the new fish
with Quick Cure (Q.C.) and Aquarium Salt (A.S.). But only at 1/2-dose strength. That is 1 drop of Q.C. per each 2
gallons, and 1 Tablespoon of A.S. per 10 gallons. So a 20 gallon aquarium would get 10 drops of Q.C. and 2 Tablespoons of A.S. Repeat the 1/2-dose of Q.C. each day for four days, but
use the A.S. just once. Click here for more information about Quick Cure and Aquarium Salt.
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We have tested these methods many times under many varying conditions, and they work.
We have acclimated
many millions of pet
fish, and we have discussed these
procedures with other
leading fish professionals.
These methods have the widest agreement.
Finally we have made many calculations to check and be sure there are good scientific reasons to be confident in these methods. Click here
to read more about why these methods work very well.
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7. If any of the
Fish Arrive DOA.
Immediately send us an e-mail to establish the time of death. We will email you back a Return Authorization Number
(RAN). Do not dispose of a dead fish. Put it back in our shipping bag, add two tablespoons of aquarium salt or table salt to the bag, and reseal it tightly with a rubber band.
When you get the RAN from us, mail the DOA fish with the RAN back to us. Click here for our mailing address.
The DOA fish must be mailed back to us postmarked within 24 hours of the time of delivery to you. Do not return DOA fish to us without the RAN.
A link to our email addresses, voice and fax telephone numbers, and mailing address are at the bottom of each page in this web site.
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8. This Warranty
Applies Only to ...
the original shipment only and not to replacement items. Shipping and handling charges are not included in
this warranty. Credit cards cannot be credited for DOA fish.
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9. The Limitations of Our Liability
In no case will AquariumFish.net assume responsibility
for more than the original amount paid by you to us. At our choice we may terminate any transaction by either replacing the DOA fish once, or by refunding the original cost of the DOA fish,
or by refunding your original payment in full.
Very few of the fish shipped by us have arrived DOA. Most of the time we don't have to be concerned about the limitations listed above. But we must
have an upfront agreement to protect
both you and
ourselves in the few cases where something goes wrong.
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We Want to Satisfy Every Customer.
If you buy from
us and feel that
you didn't get
what you wanted,
please contact us and explain why you are dissatisfied.
We enjoy our business, we appreciate our customers, and we always go the extra mile to satisfy every customer every time.
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Click
here to continue on and read more information about acclimating new fish and a few
comments about quarantining new fish. |
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The advertisement, shown below, links to
this advertiser's web site. |
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Click
here
to verify our "PayPal Reputation",
which shows we have been selling on PayPal since 2002,
and we've sold items to thousands of satisfied customers.
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Holliday Gift Idea
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PayPal Gift Certificates
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Click on
the orange button, just below, to buy
a PayPal Gift Certificate for
someone, who loves pet fish.
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Best Selling
Books |
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Click here
now to order The Simple
Guide to Freshwater
Aquariums, a bestselling
reference, offering an
easy-to-understand look at
setting up and maintaining a
successful first freshwater
aquarium. |
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Click here
now
to order The New Marine
Aquarium: Step-By-Step setup
and stocking Guide, the best
selling book about starting
a new marine aquarium.
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Click
here
now to order 500 Freshwater
Aquarium Fish: A Visual
Reference to the Most
Popular Species, a beautiful
book, lovingly written and
illustrated, with
information for the beginner
or the longtime enthusiast. |
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Click here
now to order Fancy Goldfish:
A Complete Guide ... by Eric L. Johnson,
DMV, and Richard E. Hess. The most
encompassing and thorough treatment of the
fancy goldfish hobby to date. Hardcover with
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Click here
now for many more fishy
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We hope these suggestions help!
;^ } |
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About our Fish Photographs ...
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Almost all the photographs and videos, shown on this web site, were taken
by us in our aquariums of our fish. Compare the healthy,
beautiful, energetic fish in our beautiful aquariums to the
fish in our competitors pictures. Their fish often look thin
with clamped fins and poor color.
We buy the highest quality fish, produced by the best fish
farms or caught by the best collectors of wild fish, then we take incredibly good care of our fish in our beautiful aquariums. If you compare the pictures on this site to our competitors pictures, you can instantly see, our fish and aquariums are better!
;^ }
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How
to Customize
this Page
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If this web page looks too small or too narrow, hold down
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Repeat, until this
page looks just right to you. In this way you can customize
the appearance of our website in your computer. This tip
will work simultaneously on all the pages in this website,
and your computer should remember what you've done the next
time you come back to this site, unless you're using an
ancient version of a browser. ;^
o
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