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Terms of Business
 
This page lists our Terms and Conditions of Business. By using this site or ordering merchandise from us, you agree to accept our Terms and Conditions of Business as explained on this page.

 

Our Disclaimer
We have tried to provide accurate information on this web site, and to the best of our knowledge the information on this web site is correct.

But do not hold us liable for any consequences of using the information provided on this site. By using this web site, you agree not to hold us liable for anything that may arise from reading the information given in the site.

AquariumFish.net makes no representation about the suitability for any purpose of the information contained in the documents and related graphics published at this web site. All such information is provided "as is" without warranty of any kind.

AquariumFish.net hereby disclaims all warranties and conditions with regard to this information including all implied warranties.

In no event shall AquariumFish.net be liable for any special, indirect, or consequential damages, or any damages whatsoever resulting from, arising out of, or in connection with the use of the information in the documents and related graphics published at this web site.

The documents and related graphics published at this site could include technical inaccuracies or typographical errors.

At any time AquariumFish.net may make changes, additions, and deletions to the documents and related graphics in this web site.
 

 

Our Warranty
In our warranty we agree to replace once a fish arriving Dead on Arrival (D.O.A.) in your order, provided you follow a few reasonable steps. These steps include cleaning and preparing your new fish's home and using the procedure we describe to acclimate the new fish.
 
If you do the listed steps and a fish from us is received D.O.A., then notify us immediately by email and mail the D.O.A. fish back to us postmarked within 24 hours of delivery. Please click on Warranty and read the complete details.
 
Our Live Delivery Warranty applies to the original shipment only and not to replacement items. Shipping and handling charges are not included in this warranty. Credit cards cannot be credited for D.O.A. fish.

 
Receiving Your Fish
We love the fish we ship, and we can't help worrying about them. So part of your agreement with us is ...

You must be at there to accept the package and sign for it at the time that it's delivered to the address you've given to us.
 
If you're not there, and something goes wrong, we will hold you responsible ... which makes sense.

If the package is delayed or damaged, which very rarely happens, you must still accept the package.
 
If something goes wrong, the fish usually survive, but they'll be in great danger, if you refuse to accept the package.

If the package is damaged, make a note on the receipt and ask for a copy or a note to document the damage.
 
We will be very generous in compensating you, and of course we regret any such inconvenience to you, but it is worse for the fish !! So ...

Open the box in dim light so the fish are not startled. If any of the bags of fish are damaged or you see any fish that are dead or look like they are nearly dead, TAKE TWO PICTURES before you open the bag and send the pictures to us by email.

If you fail to send us pictures of the unopened bag within two hours, this warranty will be void.
 
Be sure you read our notification about your shipment, be sure you are there to take delivery, and be sure to accept the package. Then immediately notify us, if there's a problem and send us pictures within two hours to document your problem.

It's our philosophy to trust but to verify.

 
Payment by PayPal
At this time PayPal is the only method of payment that we accept, and within PayPal you can
pay with a bank account, debit or credit card, or PayPal Credit.
 
You do not have to have a PayPal account to use PayPal to pay us.
 
All payments must be in U.S. Dollars and must be received by us before we ship.
 
Please do not send us cash or personal checks. We do not accept C.O.D. orders.
 
Click here now for more details about how to pay us.
 
Customer Accounts
We offer optional Customer Accounts that will simplify the whole ordering and paying process, but these features are an option that is offered to you during checkout.
 

Your Privacy is Important to us.
We will not purposely or knowingly divulge any of the information you send to us about yourself to anyone. We are in the live fish business not in the business of selling information about our customers.
 
If you order from us, we will obviously have to give your name and address to the shipper. You can contact us at any time, as many times as you choose, and we will always try to be helpful.

 
 
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