This
page explains how
we'll go about shipping
tropical fish and goldfish
to you. Read about the
message we'll send you
confirming your order and
when we'll ship. There is
even a story about
shipping fish on a page at
a link at the bottom of this
page.
Improved
Packing
Our crew has
made some
very interesting
discoveries and
improvements to the
way we insulate
packages of fish
going to hot and
cold destinations.
The results have
been great. We can
now ship to most
places most of the
time without
endangering the fish
in the box.
By the way
we
always ship in new tough
corrugated cardboard
boxes with thick
foam liners to
protect the fish
from changes in
temperature.
The fish are packed and shipped
in the late afternoon and usually arrive the
following day before noon to
minimize the shipping time and the stress to the
fish. We have less than 1 in 1000 fish reported DOA,
which is much better than most fish going home from local pet stores.
We
ship live fish all
over the U.S. If
you're concerned
about shipping and
want to talk about
the details, call us
at 1-858-270-1182
between about 9 am
and 3 pm, Pacific
Time, Monday through
Thursday and ask to
speak with Freddie.
He's here to help
you with your order
and give it lots of
Tenda' Lovin' Care!
Overnight vs. Next Day
Almost all of our
online competitors charge you more for Next Day Shipping than we charge for
Overnight Shipping. With our overnight shipping you'll usually get the fish before noon, but with their
Next Day Shipping you'll usually get the fish in the late afternoon.
We pay more for Overnight, but it's worth it,
because we love our fish and want to minimize their
time in the box and the stress of shipping. Packages
from us leave here
in the late afternoon and usually arrive the next day before noon,
and our fish prefer it that way. ;^ }
Cold Weather
Even during cold weather we can usually ship
to you. If needed we'll add heat packs to keep your fish
warm, and there is no additional charge to you for heat
packs. If it's so cold in your area that it's too risky to
ship your fish, we'll quickly notify you.
We can then often arrange to ship during a warm spell.
If you have a question about ordering during cold weather in your area, contact us by clicking here.
Hot Weather
If you live in an area, where the temperatures
are really hot, we can usually ship to you.
We may add an ice pack, if needed, at no additional cost to
you.
If it's so hot in your area that it's too risky
for the fish, we'll quickly notify you. We can then arrange to ship, when the weather is cooler. If
you have a question about ordering during hot weather in your area, contact us by clicking here.
This
picture shows a couple
of California Guys working in
our facility near a
stack of boxes that are
full of fish and ready for
shipment to our customers.
Terms of Business
Click here
to read our Terms
and Conditions of
Business. By using
this site or
ordering
merchandise from
us, you agree to
accept our Terms
and Conditions of
Business.
Will
it work for you? As
mentioned elsewhere
some customers wonder if they can
really get fish delivered directly
to them from San Diego. We have
shipped live fish for many years
all over the world, and we're
confident we can ship almost
anywhere. See section 1 below for
information about where we ship.
We
minimize the risk to our
customers with our warranty. Click
here
for the complete details about our
warranty.
No
Minimum Order Order
as few or as many
fish as you want.
1. Where We Ship.
Right now we
will ship to the 48 continental
states of the United States.
Hawaii
We ship to
Hawaii, and
these
shipments of
live fish to
Hawaii
require a
special
permit.
There is an
additional
charge of
$20.00 to
ship to Hawaii. Click here
for more information about
shipping live fish to Hawaii.
Alaska
If you are
in Anchorage
or
Fairbanks,
Alaska,
email us,
and we may
be able to
arrange to
safely ship
to you
during warm
weather.
There is an
additional
charge of
$20.00 to
ship to Anchorage or Fairbanks in
Alaska. We do not ship to other
cities in Alaska.
Outside of the United
States
For
various reasons that are beyond
our control, we cannot ship
outside the U.S., and we do not
foresee shipping outside the U.S.
in the future.
We
apologize for any
disappointment this causes people, who live in areas that we do not
ship to. In particular this has
disappointed people living in
Canada, but we are unable to ship to Canada.
Ordering & Delivery of Living Items
The Prices
The Prices are payable in U.S. Dollars and are always listed for ONE item, which is usually one fish, but it might be one shrimp, one crab, one aquatic plant, or one fish bowl depending on the type of item.
The Sizes are listed in inches and refer to total length of that item and includes the tail, if the item has a tail. Each size is the size of the item for sale. The pictures often show items of a different size than the items offered for sale. Eventually an item may grow to be bigger, even much bigger.
Learn about the Fish, before You Buy !!
Near almost every item, that is listed for sale, there is a link, which includes more information about that item and often includes the maximum size. We strongly recommend that you carefully read about each item, before you buy it!
No Minimum Size Order
There is no minimum order size. Order as many items or as few as you want.
Where Do We Ship?
We ship to most addresses in the contiguous 48-states and to some addresses in Hawaii and Alaska, but we cannot ship outside the United States. So we cannot ship to Canada or Puerto Rico. We apologize for any disappointment this causes.
The Pictures
on this web site show items that have usually been sold. So we can't ship you the exact same item that you see in a picture, and the item that we ship may not look like the item in the picture, but we can usually ship you an item that is nearly the same.
Special Requests
If you send us a Special Request with your order, we'll try to send you what you request. Click here for more about how to send us a Special Request with your Order.
How to Order from Us
Click here to read about the five ways to send us an order.
PayPal Shopping Cart We recommend that you use PayPal's Secure Shopping Cart to order from us. Rarely one of our customers has a problem with the PayPal shopping Cart. If you encounter a problem with it, call PayPal at 1-888-215-5506, toll free, and repeat the word "agent" until you get to talk to a real person and explain your problem. You are also welcome to contact us by clicking here, but we usually do not know how to solve problems with PayPal, so it's better to call them directly.
Shipping Charges
are usually $33.25 for one shipment, containing any number of items, sent to one address. One item or one-hundred items the Shipping Charges are usually the same.
FREE SHIPPING on Orders over $139.00
This is a limited time offer. There is always an additional charge of $20.00 for shipments to Anchorage and Fairbanks in Alaska and to Hawaii. If you request delivery on Saturday, there is an additional charge of $15.00.
IMPORTANT If you send us an order with an incorrect address, we will charge you an additional $3.00 to change it. If your incorrect address is not corrected and goes to the shipper, we will be charged $10.00, and we will bill you for that amount. So double-check to be sure your address is correct, BEFORE you make the final click to send us an order.
Optional Delivery
on Saturday costs an additional $15.00, and delivery to Anchorage or Fairbanks in Alaska or to Hawaii is an additional $20.00.
Click to add an optional charge of $15.00 to your PayPal order for Saturday delivery in most areas.
Click to add $20.00 to your PayPal order to Hawaii or to Anchorage and Fairbanks in Alaska.
Click to view and edit the current contents of your PayPal Shopping Cart.
Click herefor more details about the Shipping Charges.
We Ship ...
all orders that contain live items by "Overnight Express Delivery". The fish leave here in the late afternoon and usually arrive before noon the next day. Most of our online competitors charge their customers more for "Next Day Shipping", and the fish they ship arrive several hours later in the afternoon. We love our fish and want to minimize the stress to them during shipping. Click here for more information about how we ship orders.
Delivery Schedule
An Order Placed on
Will usually ship on
Usual Delivery Day
Monday
Wednesday
Thursday
Tuesday
Wednesday
Thursday
Wednesday
Thursday
Friday
Thursday before noon*
The same Thursday
Friday
Thursday after noon*
The next Tuesday
Wednesday
Friday
The next Tuesday
Wednesday
Saturday
The next Tuesday
Wednesday
Sunday
The next Tuesday
Wednesday
* Pacific Time Zone
The first column in blue on the left shows the days that we receive your order. Read across to the middle column in yellow to find the day we will ship your order, and the pink column on the right shows the day you will usually receive your order.
So for example, if you order on Thursday after noon, you will usually receive your order 6-days later on Wednesday, but if you order on Thursday before noon, you'll get your order the next day on Friday! Hooray! ;^ }
All of this is organized to maximize the safety to the fish.
The "Usual Delivery Day" is the day after your order is shipped. We always ship in the late afternoon and the delivery to you is usually the next day before noon, which minimizes the time. By the way you can request a different delivery day that you prefer, but the requested day must be after the Usual Delivery Day, shown above.
Notice the word "usually" in the yellow and pink columns. Once in a blue moon due to circumstances beyond our control we may not be able to ship on the day listed above in the yellow column. If so, we'll notify you, apologize for the delay, and make other arrangements for your shipment.
Saturday Delivery Note: We can also ship on Friday for delivery on Saturday with an additional charge of $15.00. To ship on a Friday, we must receive your order before noon, our time, on Thursday, as shown in the table above.
Holidays
The regular Delivery Schedule, shown above, is occasionally interrupted by holidays like New Years, July 4th, Thanksgiving, and Christmas. So for example, if July 4th is on a Wednesday, then we cannot ship that day, nor on the preceding day.
Notification
We will always notify you by email, before we ship your package. Our notification will include the name of the delivery company and the approximate time of delivery to your address. From the day we receive your order, you will usually receive your package within three to five of our working days, which are Monday through Friday, excluding holidays.
your Email Address Be sure we have your current email address. Sometimes we get orders with old invalid email address, which means our notification email is return to us and not delivered.
your Street Address The companies that we use to deliver packages will not accept a package from us that is addressed to a Post Office Box, so you must enter a Street Address on your order.
Your Telephone Number The delivery companies also will not accept a package without your phone number to call in case they have trouble finding your street address.
IMPORTANT Be sure your order is to a STREET ADDRESS and not a P.O. Box number. The delivery companies want a PHONE NUMBER, where they can call you at the time of delivery, in case they have trouble finding your address.
Please be Meticulous !!
Include everything listed above in your order, but if something is missing, we will contact you and help you complete your order. We are very well organized, very friendly, and we have successfully shipped many thousands of packages of fish. ;^ }
Click here for even more details about ordering from us.
2. When
will Your shipment arrive?
Right now we ship on Tuesday
through Friday to arrive the next
day on Wednesday through Saturday.
In our experience Tuesday through
Thursday are the best days to
ship, and the shipment should
arrive to you the next day before
noon in most cases. For
more information please
view the table titled
"Delivery Schedule"
above on this page.
We can also
arrange for
delivery to
you on
Saturday for
an
additional
fee of
$15.00 that is charged to
us by the delivery
companies.
On
weekends most carriers have less
staff to help solve problems. The
possibility of a problem is small,
but it is the smallest during the
week and a little bit higher on
the weekend. Generally we'd like
to minimize the risk to our fish
and maximize the convenience to
you, our customers.
We
adjust the shipping details for
different types of fish and
different destinations. But we
send each customer an email before
we ship that explains the details
of their shipment.
How
we Ship
Fish.
We single bag
many of the fish: one fish to a
bag. We also double bag: a second
bag around the first bag in case
one of the bags leaks. The bags of
fish are packed inside a Styrofoam
liner to protect the contents from
temperature changes, and the
Styrofoam liner goes inside a
cardboard carton. That's about it.
Most
professional shippers of live fish
know all about these details. We
don't claim to have any secrets,
but we do focus on getting all the
details right. Click here
for more details about how we ship
fish.
Here's
another picture in
our facility with
another stack of boxes
that are full of fish and
ready for shipment to our
customers.
Our
Confirmation to
You
After we receive an Order,
we will email back a confirmation
saying that we received your
order. Within a couple of days we
will schedule a shipping date and
notify you with a second email.
The
second email will contain the
shipping date, the name of the
delivery company, our estimate of
the date and time of delivery to
you, and a tracking number, so you
can track your shipment from us to
you. We will also send you some
information about how to prepare
to receive the fish.
Important,
we must have your
correct email address or
you will not receive our
confirmation. From time
to time we get an order
that contains an old
email address that no
longer works, and so we
cannot reply to confirm
the order and that
worries us a lot !
If you use PayPal
to order, as we
prefer, be sure to check the login
email address in your PayPal
account to be sure it
still works !
3. Charges for Shipping
There is one
charge per order of
$33.25. This
includes the cost of the shipping
materials and the delivery
companies charges, which will be
pre-paid by us. This makes the
shipping costs simple and easy to
understand.
You
pay for the fish at the prices
given on our Price
List plus one charge of
$33.25
per shipment. If you order one
fish or one-hundred fish the
shipping charges are the same.
There are usually no other charges
or fees of any kind. Click here
to see a simple example of an
order, showing all the charges.
We also
offer
optional
Saturday
delivery to
most
locations
for an
additional
$15.00 charge. Click here
for information about Saturday
delivery.
There is an
addition
charge of
$20.00
for shipments to Hawaii or to
Anchorage and Fairbanks in Alaska
during warm weather.
FREE SHIPPING on LIVE
ORDERS over
$139.00
There is always an additional charge of
$20.00
for shipments to Anchorage and Fairbanks in
Alaska and to Hawaii. If you request delivery on
Saturday, there is an additional charge of
$15.00.
IMPORTANT
If
you send us an order with an incorrect address, we will charge you an
additional $3.00 to change it. If your incorrect address is not
corrected and goes to the shipper, we will be charged $10.00, and we
will bill you for that amount. So double-check to be sure your address
is correct, BEFORE you make the final click to send us an order.
Questions about ...
If you have a
question, please click on these
four links for more information.
Click
here
for information about our Terms of
Business. Click
here
to read about our Live Delivery
Warranty. Click
here
to read several Frequently Asked
Questions. Click
here
for information about How to Keep
Fish.
If
you've read these pages and still
have an important unanswered
question about this site, then
click here
to go to our Search Page, enter a
word or a phrase, then click on
the button labeled "Start
Search" to help you find an
answer to your question.
Click
here
to go to another page in this web
site which contains more details
about how we pack and ship live
fish.
Click
here
to go to another page in this web
site with Customer Comments and
our Replies about how we ship live
fish to our customers.
The advertisement, shown below, links to
this advertiser's web site.
Click
here
to verify our "PayPal Reputation",
which shows we have been selling on PayPal since 2002,
and we've sold items to thousands of satisfied customers.
Holliday Gift Idea
PayPal Gift Certificates
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the orange button, just below, to buy
a PayPal Gift Certificate for
someone, who loves pet fish.
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About our Fish Photographs ...
Almost all the photographs and videos, shown on this web site, were taken
by us in our aquariums of our fish. Compare the healthy,
beautiful, energetic fish in our beautiful aquariums to the
fish in our competitors pictures. Their fish often look thin
with clamped fins and poor color.
We buy the highest quality fish, produced by the best fish
farms or caught by the best collectors of wild fish, then we take incredibly good care of our fish in our beautiful aquariums. If you compare the pictures on this site to our competitors pictures, you can instantly see, our fish and aquariums are better!
;^ }
Will the fish you get from us look like the fish in our pictures? No! This is similar to buying kittens and puppies, that will change as they grow to become cats and dogs. We stock and ship fish that are the ideal size to sell. Not so small that they will not do well when shipped. Yet not so big that they have become much more expensive. The fish in almost all of our pictures were young fish like the ones we have for sale that we raised up, and you can too!
How
to Customize
this Page
If this web page looks too small or too narrow, hold down
the keyboard key marked "Ctrl" then press down on the key
marked +, and this web page should get bigger. If you overdo it,
and this page gets too big, hold down the same "Ctrl" key
and press down on the key marked - to make this page
smaller.
Repeat, until this
page looks just right to you. In this way you can customize
the appearance of our website in your computer. This tip
will work simultaneously on all the pages in this website,
and your computer should remember what you've done the next
time you come back to this site, unless you're using an
ancient version of a browser. ;^
o
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this advertiser's web site.
IMPORTANT:
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Agreement and Terms of Use including our Disclaimer.
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read
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