How to Order Fish and Other Items from AquariumFish.net
There are Five Ways to Order.
We prefer that you use PayPal's Secure Shopping Cart, which you can use to pay us with a free PayPal account.
If you don't have a PayPal Account, you can create one. If you don't want a PayPal account, you can still still use PayPal to pay us with your credit card.
This page lists all five methods of ordering from us, then gives details about each method.
Before you Order
Please click here and read our Terms and Conditions of Business. By using this site or ordering merchandise from us, you agree to accept our Terms and Conditions of Business.
The Five Ways to Order
(1)
Use PayPal's Secure Shopping Cart.
(2)
Email us your order.
(3)
Fax us your order.
(4)
Mail us your order.
(5)
Phone us and read us your order.
Click here for our email address, phone number, and street address.
Below on this page you will find detailed information about each of these five ways to order.
No Minimum Order Order as few or as many fish as you want.
1. PayPal's Secure Shopping Cart
Click here for the details about how to order from us using PayPal's Secure Shopping Cart. You can use PayPal to pay for your order with a credit card, even if you do not now have a PayPal account. PayPal makes ordering very easy for you and for us. It is the best way to order.
2. Order by Email
Create an email that includes the information in the Example Order that's shown below. We do not open any attachments to emails, so please put all the information about your order in your email not in an attachment to your email. You will still need to arrange to pay for your order. Click here for more about how to pay us.
Click
Note: Our email address, shown just above, is implemented with a short java script to help avoid
spam. You must have java installed in your computer, or it will not appear on this screen.
Please do not send us an email that does not relate to an order.
3. Order by Fax
Create a document similar to the one shown below, and fax it to us. Click here for our fax phone number. You will still need to arrange to pay for your order. Click here for more about how to pay us.
Important
Example
Order
From:
Kim Jones
1234 Main Street
Hometown CA 91234
Email
kim.jones@email.com
Phone
666/555-1234
Visa Card
1234-5678-8765-4321
Sent via PayPal
Expiration date 03/07
Delivery
I prefer delivery to arrive
on Thursday or Friday.
Quantity
Item
Description
Price
Amount
6
4385
Serpae Tetras
2.00
$12.00
9
3781
Assorted Platies
1.75
15.75
1
6999
Bushy Eyebrows Plecostomus
13.25
13.25
3
7599
Smiling
Dwarf Frogs
3.40
10.20
3
8199
Royale
Fern Plants
2.60
7.80
Taxable Total
$59.00
California Sales Tax*
5.16
Sub-Total
$64.16
Packing and Shipping Charge
$33.25
Total
$97.41
Special Request: I'd prefer to get 3 males and 6 females of
the Assorted Platies.
*
California Sales Tax of 8.75% (0.0875) applies to each order shipped by us to an address in the state of California. We do not collect any sales tax on an order shipped to an address outside of California.
Your Address
Delivery companies will not accept a package that is addressed to a Post Office Box, so you must enter a Street Address.
Your Telephone
Delivery companies will not accept a package without your phone number to call, in case they have trouble finding your street address.
Saturday Delivery?
Normally we ship on Tuesday, Wednesday, and Thursday to arrive the next day. Optionally you can request a Friday shipping date to arrive on Saturday with an additional charge of
$15.00, which you should add to your order, if you want Saturday delivery.
4. Order by U.S. Mail
Create a document like the example shown just above, and mail it to us. Click here for our mailing address. You will still need to arrange to pay for your order. Click here for more about how to pay us.
5. Order by Telephone
Call us and read us your order. We are ready to take orders from 9:00 am to 3:00 pm, Pacific Time, Monday through Friday. Click here for our phone numbers. You will still need to arrange to pay for your order. Click here for more about how to pay us.
On your order be sure to include your name and street address (not a P.O. Box Number), your email address, and your telephone number, then the Quantity, Item number, and Description for each item as given on our Price List. Click here to see a page in our Price List.
Shipments to an address in the state of California are billed for sales tax, but shipments to an address outside of California are not billed for sales tax. There is one charge of
$33.25 for Packing and Shipping for each order to one address.
You can order as many fish and as many different kinds of fish, frogs, crabs, shrimps, and plants as you want. You might order one fish, or you might order one-hundred fish. No matter how small or how big your order is, you pay the same amount,
$33.25, for shipping that entire order.
We have many different sizes of shipping boxes, and we'll pick the right size box for your order. Some orders need only one small box, and some orders need several large boxes, but the shipping charge of
$33.25 is always the same. Click here for more information about shipping.
Special Requests
When you order, you can always include Special Requests that you would like us to keep in mind, as we catch and pack your order.
For example, you might include a Special Request for a particular color for your fish, like a Dark Blue Male Betta, or you might request that we ship 3 Males and 6 Female Platies, as shown above on the example order. Click here for more information about Special Requests.
We can arrange to deliver your fish on Wednesday, Thursday, or Friday. We can also arrange delivery on Saturday for an additional charge of
$15.00.
We've had some customers surprised that we charged them only
$33.25 to ship their order, when it contained many fish of many types plus some plants and in some cases even more than one box. However big your order is we'll charge you once. Just
$33.25 for as many boxes and as many fish as you order. We don't encourage you to buy more fish than you need, and certainly don't buy more than you can properly care for. But
$33.25 to ship any size order keeps it simple for everyone.
If you still have a question.
Click on our Terms of Business, our Warranty, and our Information to find an answer. If you've read these pages and still have an important unanswered question about this site, click here to go to our Search Page where you can search for a word or phrase anywhere in this web site.
Click here to go to another page in this web site with Customer Comments and our Replies about ordering from us.
Ordering & Delivery of Living Items
The Prices
The Prices are payable in U.S. Dollars and are always listed for ONE item, which is usually one fish, but it might be one shrimp, one crab, one aquatic plant, or one fish bowl depending on the type of item.
The Sizes are listed in inches and refer to total length of that item and includes the tail, if the item has a tail. Each size is the size of the item for sale. The pictures often show items of a different size than the items offered for sale. Eventually an item may grow to be bigger, even much bigger.
Learn about the Fish, before You Buy !!
Near almost every item, that is listed for sale, there is a link, which includes more information about that item and often includes the maximum size. We strongly recommend that you carefully read about each item, before you buy it!
No Minimum Size Order
There is no minimum order size. Order as many items or as few as you want.
Where Do We Ship?
We ship to most addresses in the contiguous 48-states and to some addresses in Hawaii and Alaska, but we cannot ship outside the United States. So we cannot ship to Canada or Puerto Rico. We apologize for any disappointment this causes.
The Pictures
on this web site show items that have usually been sold. So we can't ship you the exact same item that you see in a picture, and the item that we ship may not look like the item in the picture, but we can usually ship you an item that is nearly the same.
Special Requests
If you send us a Special Request with your order, we'll try to send you what you request. Click here for more about how to send us a Special Request with your Order.
How to Order from Us
Click here to read about the five ways to send us an order.
PayPal Shopping Cart We recommend that you use PayPal's Secure Shopping Cart to order from us. Rarely one of our customers has a problem with the PayPal shopping Cart. If you encounter a problem with it, call PayPal at 1-888-215-5506, toll free, and repeat the word "agent" until you get to talk to a real person and explain your problem. You are also welcome to contact us by clicking here, but we usually do not know how to solve problems with PayPal, so it's better to call them directly.
Shipping Charges
are usually
$33.25 for one shipment, containing any number of items, sent to one address. One item or one-hundred items the Shipping Charges are usually the same.
FREE SHIPPING on Orders over
$139.00
This is a limited time offer. There is always an additional charge of
$20.00 for shipments to Anchorage and Fairbanks in Alaska and to Hawaii. If you request delivery on Saturday, there is an additional charge of
$15.00.
IMPORTANT If you send us an order with an incorrect address, we will charge you an additional $3.00 to change it. If your incorrect address is not corrected and goes to the shipper, we will be charged $10.00, and we will bill you for that amount. So double-check to be sure your address is correct, BEFORE you make the final click to send us an order.
Optional Delivery
on Saturday costs an additional
$15.00, and delivery to Anchorage or Fairbanks in Alaska or to Hawaii is an additional
$20.00.
Click to add an optional charge of
$15.00 to your PayPal order for Saturday delivery in most areas.
Click to add
$20.00 to your PayPal order to Hawaii or to Anchorage and Fairbanks in Alaska.
Click to view and edit the current contents of your PayPal Shopping Cart.
Click herefor more details about the Shipping Charges.
We Ship ...
all orders that contain live items by "Overnight Express Delivery". The fish leave here in the late afternoon and usually arrive before noon the next day. Most of our online competitors charge their customers more for "Next Day Shipping", and the fish they ship arrive several hours later in the afternoon. We love our fish and want to minimize the stress to them during shipping. Click here for more information about how we ship orders.
Delivery Schedule
An Order Placed on
Will usually ship on
Usual Delivery Day
Monday
Wednesday
Thursday
Tuesday
Wednesday
Thursday
Wednesday
Thursday
Friday
Thursday before noon*
The same Thursday
Friday
Thursday after noon*
The next Tuesday
Wednesday
Friday
The next Tuesday
Wednesday
Saturday
The next Tuesday
Wednesday
Sunday
The next Tuesday
Wednesday
* Pacific Time Zone
The first column in blue on the left shows the days that we receive your order. Read across to the middle column in yellow to find the day we will ship your order, and the pink column on the right shows the day you will usually receive your order.
So for example, if you order on Thursday after noon, you will usually receive your order 6-days later on Wednesday, but if you order on Thursday before noon, you'll get your order the next day on Friday! Hooray! ;^ }
All of this is organized to maximize the safety to the fish.
The "Usual Delivery Day" is the day after your order is shipped. We always ship in the late afternoon and the delivery to you is usually the next day before noon, which minimizes the time. By the way you can request a different delivery day that you prefer, but the requested day must be after the Usual Delivery Day, shown above.
Notice the word "usually" in the yellow and pink columns. Once in a blue moon due to circumstances beyond our control we may not be able to ship on the day listed above in the yellow column. If so, we'll notify you, apologize for the delay, and make other arrangements for your shipment.
Saturday Delivery Note: We can also ship on Friday for delivery on Saturday with an additional charge of
$15.00. To ship on a Friday, we must receive your order before noon, our time, on Thursday, as shown in the table above.
Holidays
The regular Delivery Schedule, shown above, is occasionally interrupted by holidays like New Years, July 4th, Thanksgiving, and Christmas. So for example, if July 4th is on a Wednesday, then we cannot ship that day, nor on the preceding day.
Notification
We will always notify you by email, before we ship your package. Our notification will include the name of the delivery company and the approximate time of delivery to your address. From the day we receive your order, you will usually receive your package within three to five of our working days, which are Monday through Friday, excluding holidays.
your Email Address Be sure we have your current email address. Sometimes we get orders with old invalid email address, which means our notification email is return to us and not delivered.
your Street Address The companies that we use to deliver packages will not accept a package from us that is addressed to a Post Office Box, so you must enter a Street Address on your order.
Your Telephone Number The delivery companies also will not accept a package without your phone number to call in case they have trouble finding your street address.
IMPORTANT Be sure your order is to a STREET ADDRESS and not a P.O. Box number. The delivery companies want a PHONE NUMBER, where they can call you at the time of delivery, in case they have trouble finding your address.
Please be Meticulous !!
Include everything listed above in your order, but if something is missing, we will contact you and help you complete your order. We are very well organized, very friendly, and we have successfully shipped many thousands of packages of fish. ;^ }
Click here for even more details about ordering from us.
Click here to go to another page in this web site with Customer Comments and our Replies about ordering from us.
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About our Fish Photographs ...
Almost all the photographs and videos, shown on this web site, were taken
by us in our aquariums of our fish. Compare the healthy,
beautiful, energetic fish in our beautiful aquariums to the
fish in our competitors pictures. Their fish often look thin
with clamped fins and poor color.
We buy the highest quality fish, produced by the best fish
farms or caught by the best collectors of wild fish, then we take incredibly good care of our fish in our beautiful aquariums. If you compare the pictures on this site to our competitors pictures, you can instantly see, our fish and aquariums are better!
;^ }
Will the fish you get from us look like the fish in our pictures? No! This is similar to buying kittens and puppies, that will change as they grow to become cats and dogs. We stock and ship fish that are the ideal size to sell. Not so small that they will not do well when shipped. Yet not so big that they have become much more expensive. The fish in almost all of our pictures were young fish like the ones we have for sale that we raised up, and you can too!
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