page contains a list of Frequently Asked Questions
from our customers.
have a question, please look through the Questions
and Answers listed below. Click
for information about our Warranty. Click
to go to another page in this web site with a list
the Information and Advice on this site.
that these resources will help you find an answer.
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go to our Search Page, where you can search for
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"I've never kept fish, but I'd like to start. What
do you recommend for beginners? Can you recommend
a good book?"
No, we don't know of a good book for beginners.
The ones we've looked at include too much irrelevant
information and not enough about the essential methods
you must know. This site contains specific practical
information about how succeed in keeping fish. For
here for the Seven Essentials of Keeping
here for Information about Keeping Fish.
here for information about How to Choose
here for how to Choose a Home for Your Fish.
2 "I've had
problems with keeping fish in the past. I bought
lots of chemicals, treatments, and remedies but
still had lots of problems. Is keeping fish a really
We don't think so. You mentioned chemicals,
treatments, and remedies. You don't need most of
them. We minimize the use of chemicals and emphasize
preventative maintenance and that helps avoid most
Practically no one is successful in keeping fish
without some help and guidance from a more experienced
aquarist. This is a knowledge based hobby, and successful
aquarists study and learn before they act!
you have some knowledge, about all you need
bit of "elbow
grease" to scrub your fish's home, change some water
twice a week, wash the gravel, don't feed more than
your fish will eat, plus a few other simple tasks.
here for more information about the essentials
of keeping fish. Click
here for the maintenance schedule.
hear about beginners buying 10 small goldfish and
putting them in a small fish bowl, which is not
an appropriate home for these fish. Click
here for information about choosing an appropriate
home for your fish.
"Getting live fish delivered all the way to my residence
from San Diego sounds risky. Does it really work?"
Yes. In fact we have successfully shipped many thousands
of boxes of fish including many to customers very
far away. How far? Tokyo, Japan. Auckland, New Zealand.
Perth, Australia. Moscow, Russia. Fairbanks, Alaska,
but at the present time we cannot ship outside of
the United States, and we ship to Anchorage and
Fairbanks in Alaska only during warm weather.
confident in our methods of shipping. But we haven't
been perfect, and we'll replace any fish that does
not arrive alive. Click
to read our Warranty.
Here's something to consider. If
you buy live fish now, chances are they've been
shipped from a fish farm, to an exporter, to an
importer, to a wholesaler, to a retailer, then finally
the fish go home with you.
is a much more difficult trip than from us to you.
We think this site can be of value to you by offering
an outstanding combination of price, quality, and
convenience, and that is what will determine if
this site continues work and satisfy our customers.
"I've decided to buy 8 fish that are listed with
a price of $5.00. Here is my question. Do I pay
8 x $5.00 = $40.00 plus
shipping for a total of $64.75 and that's it?"
That's it, exactly. You pay for the fish plus one
for shipping to one address. There are no other
charges of any kind. So in the example you gave,
the total for all charges is $64.75. Click
to see an example of an order with all the charges
There is an additional charge of
$16.00 per shipment
for an optional delivery on a Saturday. Click
for more about Saturday delivery. There is also
an additional charge to Hawaii or to Anchorage and
Fairbanks in Alaska during warm weather. Click
for more about where we ship.
5 "I've looked
at your list carefully for Cardinal Tetras and Kuhli
Loaches and can't find either one. Do you have them?
If not will you special order them for me?"
We don't sell Kuhli Loaches or Cardinal Tetras.
We know both fish very well, and we kept them alive
and well in our aquariums for many years, but both
Kuhlis and Cardinals are what we call delicate wild
fish. Frontosa, Discus, Kribensis, and Angelfish
are also delicate fish, that are usually tank raised.
here for more about Small Tetras including Cardinals.
here for more information about Discus.
here for more about Frontosa Cichlids.
here for more information about Angelfish.
not have more information in this web site about
Kribensis Cichlids or Kuhli Loaches at this time.
all these species of fish a lot. Kuhli Loaches are
hard working little scavengers and fun to watch.
But they have never been available in the quantities
we need from the fish farmers. So Kuhli Loaches
have to be caught from their natural habitats and
Cardinal Tetras are perhaps the most intensely colored
of all freshwater fish. We bought them and raised
them up to 1.5". Visitors to our facility were dazzled
by the brilliant colors of our school of huge Cardinal
Tetras and wanted a school just like them.
that people want to buy Cardinal Tetras, many skillful
fish farmers put a great deal of their time and
energy into breeding Cardinal Tetras, but farm-raised
Cardinals have never been available in the quantities
needed by distributors like us. To get Cardinal
Tetras we would have to import them from the wild.
wild fish, like Kuhlis and Cardinals, don't ship
as well as the fish produced by fish farms. In 1986
we began to accurately count our fish losses and
enter the numbers into our computer data base. The
percentage of losses on the Kuhlis and Cardinals
was large enough that we decided to discontinue
we still made money on them, but our consideration
was really for the fish. We didn't like to participate
in taking them from their natural homes, and then
having the feeling that a few too many of them were
dying. The percentages weren't big, but the percentages
of losses on farm-raised fish are much smaller.
Please don't think I'm
making up this story as an excuse for not having
them in stock. Our suppliers offer them to us every
week, and they are very wonderful fish, but right
now we don't feel comfortable carrying them.
we critical of other fish dealers who do carry these
fish? No we're not. We hope their experiences are
different than ours were. Perhaps they know how
to care for these fish better than we did.
sell any wild fish? Yes we do. For example Clown
Loaches arrive and acclimate very well for us, and
we have very few losses. The same is true for Elephant
Noses, Baby Whales, White Tip Shark Cats, Pictus
Catfish, Siamese Tiger Fish, and several other species
of wild fish.
We hope that we can satisfy you and the other aquarists
with a few types of wild fish that arrive and acclimate
well for us plus a wide variety of farm-raised fish,
that have been raised to go into aquariums and really
wouldn't be alive without aquarists like you.
picture shows a large school of
Cardinal Tetras in excellent condition.
I carefully took this picture looking
up toward the surface of the water that
was beautifully covered with patches
of duck weed. This magnificent aquarium
is a very great temptation to keep Cardinal
Tetras. But we still feel that Cardinals
are too difficult to safely ship.
Times have Changed!
One of our very skillful fish suppliers is now spawning and raising Cardinal Tetras. This is a great accomplishment and a big improvement. So now we do offer tank-raised Cardinal Tetras.
Click here to to buy Tank-Raised Cardinal Tetras. ;^ }
And we also have Kuhli Loaches from time to time. Click here to see if we've got some Kuhli's now.
"I'm wondering if you have a catalog of the types
of fish that you sell. If you do, will you please
mail me a copy?"
don't have a catalog to mail, and we apologize,
if this disappoints you. In the spirit of the internet
all the information that we offer is right here
on our website. This is one of the ways this website
helps us keep things simple and efficient, so we
can keep our prices down and our quality up.
to go on to another page in this web site with Customer
Comments and our Replies about the Frequently Asked
Questions on this page.
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